Shipping

FREE SHIPPING AND RETURNS ON ALL U.K ORDERS

WHERE DO WE SHIP

DOMESTIC ORDERS (UK)

We ship all orders from our factory in the UK to anywhere in the UK for free using our partner DHL.

USA

We have preferential rates to the USA.

AFRICA, AUSTRALIA, NEW ZEALAND, ISRAEL, CHINA, HONG-KONG, INDIA, JAPAN, SOUTH AFRICAN, SOUTH AMERICA

AND MEXICO)

We currently offer international shipping via DHL International. All International are shipped on a flat rate. Please see shipping
guidelines below.

Please note that we do not ship to Europe yet. Any customs taxes or import duties will be billed direct to the customer once the parcel reaches its destination country.

Returns

We do not offer refunds on any items unless faulty. If this is the case, you must notify us within 14 days of receipt and return it to us unworn. Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired, a replacement or full refund will be offered.

Please note PHYGITALTWIN cannot refund postage and packaging charges, or any tax and duties payable outside of the EU.

However item(s) may be exchanged for another size or style.

Items should be returned, unused and with all garment tags still attached. Our branded boxes are considered to be a part of the product and must be returned with the item(s). This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused.

 

To return your order

 At PHYGITALTWIN, we are committed to fostering a more sustainable and responsible approach to fashion. We want to change the common practice of purchasing multiple sizes and returning most of them. Instead, we encourage you to make informed choices and work with us to ensure the perfect fit.

Returns and Refunds: We understand that sometimes items may not meet your expectations. Therefore, we offer refunds within 14 days of receipt. If you receive a faulty item or an item that doesn't meet your satisfaction, please notify us within this period, and return the item to us in an unworn condition. Faulty items are those received damaged. Items that show signs of normal wear and tear are not considered faulty. In cases of faulty items, we will strive to offer a repair whenever possible. If repair is not possible, we will provide a replacement or a full refund.

Please be aware that PHYGITALTWIN cannot refund postage and packaging charges or any applicable taxes and duties outside the EU.

Our Approach: As an on-demand fashion platform, we aim to reduce waste and promote responsible consumption. We encourage you to work with us to achieve the perfect fit the first time, reducing the need for returns. However, if you find that the item doesn't meet your satisfaction, we are here to support you with a refund.

Returned items should be unused and have all garment tags still attached. Our branded boxes are considered part of the product and must be returned with the item(s). This ensures that the item(s) return to us in a suitable and undamaged condition. Please note that returns showing signs of damage or soiling may not be accepted.

Thank you for joining us on our journey towards a more sustainable and thoughtful approach to fashion. Your support is integral to creating a more responsible and enjoyable shopping experience."

 

All custom orders are excluded from the returns policy.

Refunds

Refunds will be credited to your original method of payment. Original shipping charges will not be refunded and you will be liable for the cost of return postage. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. On receipt of return, we shall process the refund as soon as possible.